SHIPMENTS

 

 

Shipping methods, delivery times and costs

 

Matissa World’s shipping options are automatically presented during checkout, based on the delivery address, time of order, and product availability.

During order processing, you will be informed of:

  • The available shipping methods;
  • The associated costs;
  • The estimated delivery date.

Deliveries are made exclusively on business days (Monday to Friday), with no deliveries taking place on weekends or public holidays.

 

Important Notes

  • Ensure that the address is filled out correctly and track the delivery using the tracking link provided. Matissa is not responsible for failed deliveries caused by errors in the address or unsuccessful delivery attempts.
  • Reshipping costs may be higher in the event of an order being returned due to absence at the address or failure to collect the package.

Where should we send it?

Matissa ships to the entire European Union and the United Kingdom.

What are the deadlines and how much does it cost?

Portugal (Mainland)

  •  3.99 EUR - Delivery in 5-7 business days
  • 4.49 EUR - Delivery in 3-5 business days
  • 5.99 EUR - Delivery in 1-3 business days

Free - For purchases over 59€



Portugal (Azores and Madeira)

  • 5.99 EUR - Delivery in 3-5 business days

Free - For purchases over 79€

Shipping is carried out by sea. Deliveries to islands may be delayed. The timeframe may extend up to 15 days for the islands of Pico, Graciosa, Faial, São Jorge, Corvo, and Flores.

 

Spain (Mainland)

  • 5.99 EUR - Delivery in 3-5 business days
  • 6.49 EUR - Delivery in 1-3 business days

Free - For purchases over 75€

 

Balearic Islands and Tenerife

  • 8.99 EUR - Delivery in 3-5 business days

Free - For purchases over 130€

Deliveries to islands may be delayed.

 

Germany, Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, United Kingdom, Romania and Sweden

  • 7.99 EUR - Delivery in 4-7 business days

Free - For purchases over 125€

Deliveries to islands may be delayed.

Shipping costs and times will be calculated automatically at checkout based on the destination. During periods of high demand, orders may be delayed.

How can I track the status of my shipment?

After dispatch, you will receive an email with the tracking number and the carrier's link.

Can I change the address after placing the order?

Contact us as soon as possible. If the order has not yet been dispatched, we may be able to update the address.

My order is delayed!

In exceptional cases (e.g., high-volume periods, weather conditions, strikes, or logistical failures), especially if the destination is an island, the estimated delivery date may change.

If it is not possible to meet the expected deadline, we will send you an email notification with the new delivery date. You can also track the status of your order through your Matissa account or the tracking link provided.

Questions?

For any questions regarding shipping or delivery of your order, you can contact us at:

 info@matissa.pt

 Or use the contact form available on the website.